Returns & Exchanges
At Good Bacteria, we stand by the quality of our products and offer a 30-day return window for items in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all safety seals are intact, and include the provided packing slip.
Ship It Back
Attach the pre-paid shipping label to your parcel and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing