Frequently Asked Questions
Everything you need to know about our products and services.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products sustainably sourced?
Yes, at Good Bacteria, we prioritize eco-friendly sourcing and sustainable manufacturing processes to ensure our products are safe for both you and the environment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it's placed?
Orders can be modified or canceled within 1 hour of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.